Customer Service

The best quality product goes hand in hand with the best customer service experience. All Living Vehicle warranties are serviced through the exclusive LVcare program for the life of the warranty program.⁵

2020 MODEL

Proactive Service planning during extended trips and early ownership.

After taking delivery of your new LV, we proactively arrange a mobile mechanic meet you at your destination to ensure everything is going great.

Dedicated Living Vehicle customer support concierge to help with all things LV.

24/7-365 Technical Assistance1 Hotline with ASE certified technicians at a moment’s notice!

Complimentary Roadside Assistance included with every new and LV Certified Living Vehicle.

¹ Technical and Roadside assistance is included complimentary for 3 years from the date of delivery of every new and certified preowned Living Vehicle.

Living Vehcile Creates Lifelong Experiences

Hear what our happy Living Vehicle customers have to say.

Our experience was great and seamless from start to finish. We bought LV # 5 of their first fleet. They were professional throughout the entire process. We felt supported and Wally was always available to help us or answer questions as we were brand new to the RV world. The design is flawless, and we felt it was definitely worth the investment. Every time we travel in it everyone stops us and wants to learn about it. It truly is a very special experience. We highly recommend The Living Vehicle experience.

Nicole P.

Living Vehicle Owner

The LV customer service is tremendous and the whole experience of dealing with Living Vehicle has been superb. Wally Hofmann is a pleasure to spend time with, and his commitment to customer service is extremely impressive. The LV has enabled us to live in comfort and has provided a comfortable and fun home for my family while our house is rebuilt. I know we will look back extremely fondly on this time - LV has made it possible to enjoy the aftermath of the loss of our home and has enabled us to live on-site while it is rebuilt.

This is our very first travel trailer and the education process for living in our LV full time has been about as smooth as it can get. Which is saying a lot for anyone new to travel trailers! Especially being that our LV has been primarily mobile since April. We are grateful to have purchased from a company that guarantees quality customer service, whether it be for educating or maintenance. As a family of two with a German Shepherd we are still shocked at how much space and storage our LV offers. Starting a family in this rig is definitely something we can envision. Huge thanks to the Hofmann’s and all of the LV team- what a talented and hard-working group!

Living Vehicle is leading the RV industry through meticulous engineering and design. Their product introduces sustainability, comfort and unrivaled elegance; built to sustain the test of time. Living Vehicle is committed to quality, value and maintains an emphasis on Customer service that goes way beyond the order and delivery process, unmatched by any standard. Really delighted to be part of the Living Vehicle family and encouraging anyone considering an RV to explore this unprecedented product and to have confidence this company will not disappoint your expectations.

Living Vehicle is not just a company but made up of a incredible family of individuals who care about people and making the life we live easier and more rewarding. I cannot say enough good things about this company. They came to the rescue of my husband and I when we lost our home to a hurricane. From my first conversation till the resale of our LV this year, they were there for me.The product is amazing. If you are looking for a thoughtful, innovative, bright, modern home that allows you to reconnect with places you never thought possible without modern conveniences ....... look no further!

The LV is an incredible option for anyone looking to live on their land while building (or in our case, rebuilding). It was a godsend for us because it not only allowed us to continue to enjoy our “happy place” after the loss of the wildfire but also to learn more about how we would want to build in the future. I need to mention the amazing help, guidance and overall tremendous service that Wally (Hofmann) provided. There are not enough words or even high enough praise I can think of for what he did and how he helped our family. Wally honestly was an amazing friend and truly treated me like family. Our LV experience would have been much different without him during the initial learning period.

First and foremost, the quality, longevity, attention to detail and ultra-modern feel! Our deck is our favorite place to be, especially when there is a view, so no doubt it is a favorite feature! Being in the LV bathroom just makes us smile, from the amount of space, to the inviting rain shower, you forget you are in a trailer! Our LV has helped us both to appreciate living in a small space. It's also reinforced that this lifestyle is possible and can be very comfortable. We can see ourselves traveling our beautiful country in our LV forever!

The LV addressed the shortcomings we found in other trailers with its taller design, plenty of storage and a thoughtful layout, large holding tanks, 6 person sleeping capacity, and 4 season utility. ‍The tanks are large enough for considerable boondocking. Unlimited hot water is wonderful especially when you’re the 6th person to shower! The pantry and refrigerator store plenty of food for long trips without restocking. The camper is incredibly warm in the winter. Heated basement means no worries about the pipes freezing when you’re camping in freezing temperatures. Our favorite feature of the LV is the fold down deck. It is so easy to open and it completely transforms the campsite. ‍LV is a great move. It works so well in so many different environments and for so many different uses. We would highly recommend it.

We believe proactive and comprehensive education is key for a great ownership experience. Every LV owner is enrolled in our online program to learn the ins and outs of using their Living Vehicle.
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Matthew Hofmann has designed the course to be interactive and fun! We want to ensure you have all the knowledge necessary to properly operate your new LV well before you take delivery. When it is time to move into your new Living Vehicle, you will feel confident and prepared. The culmination of the LVUniversity course series is completed with your private orientation and delivery at the LVHQ in Santa Barbara, California.

Living Vehicle Orientation

Every new and preowned certified Living Vehicle includes the exclusive LV Orientation in Santa Barbara, CA, the American Riviera. Here, you will take delivery of your new LV. This experience is like none other and includes:

A one-night complimentary stay at the Hotel Californian in Santa Barbara, CA.

Breakfast and a catered lunch on us the day of your orientation.

Introduction to your dedicated LV-Care representative.

Q&A session and identification of all systems, features, and components in your LV.

Review of the performance on the LV University coursework and focus on any areas that may need extra attention.

Shipment coordination should you wish to take delivery out of state.

[Update: December, 2020] Due to COVID-19, Living Vehicle is making accommodations to the in-person delivery requirement and will make exceptions on a case-by-case basis to perform remote orientations as required.

Learn More About Living Vehicle 2021

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Customer Service

Living Vehcile Creates Lifelong Experiences

Living Vehicle Orientation